Store Policy

Customer Care
At Joyous Living, we create thoughtfully crafted candles, wax products and meaningful gifts designed to bring a little more joy to everyday moments.
We want you to feel confident and supported throughout your shopping experience—from choosing the right product to receiving your order. If you have a question about a product, fragrance, customisation option, order or delivery, please contact us and we will be happy to assist.

Thoughtfully Made
Many of our products are carefully handmade in small batches. As each item is individually created, slight variations in colour, placement, finish or appearance may occur. These natural differences are part of the unique character of handmade products and do not affect their quality or use.

Quality and Care
We carefully select our materials and pay close attention to every detail during the making, finishing and packaging process. Each order is inspected before it is prepared for delivery.
Please follow the care and safety instructions provided with your product to ensure it can be enjoyed safely and at its best.

Ordering and Support
We aim to make ordering from Joyous Living simple and enjoyable.
Once your order has been placed, you will receive an order confirmation. Further updates will be provided when your order has been processed and dispatched.
We aim to respond to customer enquiries within one business day. During busy periods, product launches or holiday seasons, responses may take slightly longer.
For personalised, event or bulk orders, please carefully review all names, dates, colours, quantities and other details before confirming your order. Production may begin shortly after confirmation, and changes may not be possible once work has started.

Need Help?
Please contact us if you need assistance with:

Product or fragrance information
Personalisation options
Event favours or corporate gifts
Order updates
Shipping and delivery
Damaged, incorrect or missing items

When contacting us about an existing order, please include your order number and any relevant photographs so we can assist you efficiently.

Problems With Your Order
We take great care when preparing every order. However, if your order arrives damaged, contains an incorrect item or has another issue, please contact us as soon as possible after delivery.
We will review the situation and work with you to provide an appropriate resolution in accordance with our Returns and Exchanges Policy and your rights under Australian Consumer Law.
For information about returns, exchanges, cancellations and change-of-mind purchases, please refer to our Returns and Exchanges Policy.
Thank you for choosing Joyous Living. We are grateful to be part of your thoughtful gifts, celebrations and everyday moments of joy.

Wholesale, Corporate and Bulk Enquiries
Joyous Living welcomes enquiries from retailers, businesses, event organisers and other organisations interested in stocking or ordering our products in larger quantities.
Our candles, wax products and gift collections may be suitable for:

Retail and boutique stores
Corporate gifts
Client and employee gifts
Weddings and celebrations
Event favours
Custom gift packs
Seasonal and promotional gifting

Why Partner With Joyous Living?

Thoughtfully Crafted Products

Our products are designed and carefully handmade with attention to quality, presentation and meaningful details.

Customisation Options

Depending on the product and order quantity, custom colours, fragrances, labels, packaging or gift messages may be available.

Flexible Product Selection

Choose from selected candles, wax tablets, gift packs, event favours and seasonal collections.

Reliable Communication

We will discuss product availability, minimum quantities, production timeframes and delivery requirements with you before your order is confirmed.

Wholesale and Bulk Pricing
Pricing is based on the products selected, order quantity, customisation requirements and packaging.
How to Make an Enquiry
Please contact us with the following information:

Your name, business or organisation name and contact details
A brief description of your business, event or gifting requirements
The products and approximate quantities you are interested in
Your preferred delivery date
Any customisation, branding or packaging requirements
Your delivery location

We aim to respond to wholesale and bulk enquiries within two business days.

Minimum Quantities and Lead Times
Minimum order quantities may apply to wholesale, corporate, personalised and event orders.
Production timeframes vary depending on the product, quantity, level of customisation and availability of materials. Orders are not confirmed until the product details, pricing, production timeframe, delivery arrangements and payment requirements have been agreed upon.
For events or orders required by a specific date, we recommend contacting us as early as possible.

Samples
Samples may be available for selected products before a larger order is confirmed. Sample and delivery charges may apply and will be discussed before the sample is prepared.

Custom Orders
Custom products may require additional design, preparation and production time. Final details must be approved before production begins.
Please check all approved names, dates, wording, colours, logos and other custom details carefully. Joyous Living is not responsible for errors contained in information approved or supplied by the customer.
We look forward to helping you create thoughtful products and memorable gifts for your customers, team, clients or special event.