PRIVACY POLICY

Joyous Living respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with Joyous Living.

In this policy, “Joyous Living”, “we”, “us” and “our” refer to the business operating the Joyous Living website and online store.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

Your name
Email address
Telephone number
Billing and delivery addresses
Order and transaction details
Products you purchase or enquire about
Personalisation, event, corporate or wholesale-order details
Gift messages and recipient information provided by you
Communications and enquiries you send to us
Marketing preferences
Reviews, feedback or other content you provide
Website usage information, including your device type, browser, IP address and interactions with our website

Where you place an order for another person, such as a gift recipient, you are responsible for ensuring that you have permission to provide their personal information to us.

2. Payment Information

Payments are processed through third-party payment providers made available through our website platform.

Joyous Living does not generally receive or store your complete credit or debit card details. Payment providers may collect and process your payment information in accordance with their own privacy policies and security practices.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order
When you create an account or complete a website form
When you contact us by email, telephone, social media or messaging service
When you subscribe to our mailing list
When you submit a review, enquiry or request
When you place a personalised, event, corporate or wholesale order
Automatically through cookies and similar website technologies
Through service providers involved in operating our website, processing payments or delivering orders

4. Why We Collect and Use Your Information

We may collect and use your personal information to:

Process, prepare and deliver your orders
Process payments and refunds
Provide order confirmations, delivery updates and other service communications
Complete personalised or customised orders
Respond to questions, requests, complaints or customer-service enquiries
Manage returns, exchanges and order issues
Communicate with you about event, corporate, wholesale or bulk orders
Maintain business, taxation and transaction records
Operate, maintain and improve our website and services
Detect or prevent fraud, misuse, security incidents or unlawful activity
Send marketing communications where we have your consent or are otherwise permitted to do so
Comply with legal and regulatory requirements
Establish, exercise or defend legal claims

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

5. Marketing Communications

We may send you promotional emails or other marketing communications where you have agreed to receive them or where we are otherwise permitted to do so.

You can unsubscribe at any time by:

Using the unsubscribe link included in a marketing email
Following the opt-out instructions in the message
Contacting us directly

Unsubscribing from marketing communications will not prevent us from sending necessary service messages relating to an order, payment, delivery, account or customer-service request.

We do not automatically treat placing an order or submitting an enquiry as consent to receive ongoing marketing communications unless this is clearly explained and you have an opportunity to agree.

6. When We Share Personal Information

We do not sell or rent your personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, provide our services or complete your order. These may include:

Our website and ecommerce platform provider
Payment processors and financial institutions
Delivery, courier and postal providers
Email, newsletter and customer-communication providers
Website hosting, storage and information-technology providers
Analytics, advertising and website-performance providers
Accountants, insurers, legal advisers and other professional advisers
Contractors or service providers assisting with business operations
Government agencies, regulators, law-enforcement bodies or courts where required or authorised by law

We aim to provide these parties only with the information reasonably necessary for them to perform their services.

Third-party providers may handle personal information according to their own terms and privacy policies.

7. Overseas Processing and Storage

Some of our service providers, including website, payment, cloud-storage, analytics, communication or social-media providers, may operate or store information outside Australia.

As a result, your personal information may be processed or stored in countries other than Australia. The countries involved may vary depending on the service providers and technical systems being used.

Where Australian privacy law applies to us, we will take reasonable steps required by law in relation to the disclosure of personal information to overseas recipients.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Enable essential website and shopping-cart functions
Remember your preferences
Understand how visitors use the website
Measure website performance
Improve our products, content and customer experience
Support advertising or marketing activities

Cookies are small data files stored on your device. You can usually control or disable cookies through your browser settings. Disabling some cookies may affect the operation or functionality of the website.

Third-party services used on our website may also place cookies or collect information according to their own privacy policies.

9. Social Media and External Links

Our website may contain links to social-media platforms, payment services or other external websites.

Joyous Living is not responsible for the privacy practices, content or security of third-party websites or platforms. We recommend reviewing their privacy policies before providing personal information.

Information you post publicly on our social-media pages may be visible to other users and should not be considered private.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include:

Using reputable website and payment-service providers
Restricting access to personal information
Using passwords and appropriate account-security controls
Maintaining secure electronic systems
Reviewing and deleting information when it is no longer reasonably required

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. You provide information online at your own risk and should take reasonable steps to protect your passwords and devices.

11. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, responding to enquiries, maintaining business records and meeting legal, taxation, accounting or dispute-resolution requirements.

When information is no longer reasonably required, we may securely delete, destroy or de-identify it, unless we are legally required to retain it.

12. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Before providing access or making changes, we may need to verify your identity.

In some circumstances, we may be unable to provide access to certain information. Where appropriate, we will explain the reason for the refusal, subject to any legal restrictions.

13. Requesting Deletion

You may ask us to delete personal information we hold about you.

We will consider your request and delete information where reasonably possible. However, we may need to retain some information to:

Complete or document a transaction
Meet taxation, accounting or legal obligations
Resolve a complaint or dispute
Prevent fraud or misuse
Establish, exercise or defend legal claims

Deletion of information may also affect our ability to provide certain services to you.

14. Data Breaches

If we become aware of a suspected loss, unauthorised access or unauthorised disclosure of personal information, we will assess the incident and take appropriate steps to contain and address it.

Where the Notifiable Data Breaches scheme applies and the incident is an eligible data breach, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

15. Children’s Privacy

Our products and website are intended for purchase and use by adults.

We do not knowingly collect personal information directly from children under 18 without the involvement or consent of a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and, where appropriate, delete the information.

16. Privacy Questions

If you have a question, concern or complaint about how we handle personal information, please contact us.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The current version will be published on our website with the date it was last updated. We encourage you to review this policy periodically.

18. Applicable Law

This Privacy Policy is governed by the laws of Australia and, where applicable, the laws of New South Wales.