Store Policy
Customer Care
At Joyous Living, we’re committed to bringing joy and personalization to every gift and items you purchase from us. Your satisfaction is our top priority, and we’re here to ensure you have an amazing shopping experience from start to finish.
Why Choose Us?
💖 Thoughtfully Crafted: Each item is carefully personalized to make your gift truly unique.
📦 Quality Assurance: We use only the best materials to ensure lasting memories.
📧 Dedicated Support: Our team is here to help with any questions or concerns.
How We Support You
Easy Ordering Process: Simple steps to personalize and purchase your items.
Quick Responses: Reach out to us and we’ll get back to you within 24 hours for any of your queries.
Order Updates: Receive notifications every step of the way, from processing to delivery.
Have a Question or Need Help?
We’re happy to assist! Whether it’s about your order, personalization options, or shipping details, contact us.
Your Happiness, Guaranteed
If for any reason you’re not completely satisfied with your purchase, we’ll work with you to make it right. Visit our Returns & Exchanges policy for more details.
Thank you for choosing us to create meaningful and memorable gifts! 💕
Privacy & Safety
What Information We Collect
When you shop with us, we may collect the following information:
Your name, email address, phone number, and shipping address.
Payment details (processed securely through trusted payment gateways).
Details of your order, including personalization requests.
How We Use Your Information
We only use your information to:
Process and fulfill your orders.
Provide customer support and respond to your inquiries.
Send updates about your order and occasional promotions (with your consent).
Your Data Is Safe With Us
Secure Payment Processing: All payments are processed through encrypted and secure platforms.
Data Protection: We use advanced security measures to safeguard your personal information.
No Third-Party Sharing: We never sell or share your information with third parties, except as necessary to process your order (e.g., shipping providers).
Your Rights
Access & Update: You can request to review or update your personal information at any time.
Unsubscribe: You can opt out of marketing communications by clicking the “unsubscribe” link in our emails.
Request Deletion: Contact us to delete your personal information, except where required by law to retain it.
Child Safety
We do not knowingly collect information from individuals under 18. If you believe a child has provided us with their data, please contact us, and we will promptly delete it.
Wholesale Inquiries
We’re excited to offer our unique and personalized products at wholesale prices, perfect for retailers, corporate gifting, or special events.
Why Partner With Us?
🛍️ High-Quality Products: Every item is thoughtfully designed and crafted to meet the highest standards.
✨ Customization Options: Personalize products to cater to your audience or event needs.
💰 Competitive Pricing: Enjoy great margins with our wholesale pricing.
🚚 Reliable Shipping: Fast and secure delivery, ensuring your stock arrives on time.
How to Get Started
1. Contact Us: Send an email with the following details:
Your business name and contact information.
A brief description of your business.
The products or quantities you’re interested in.
2. Review: Our team will review your inquiry and respond within 2 business days.
Payment Methods
- Credit / Debit Cards (Secure card transactions through Eway Australia)
- Afterpay (Buy Now Pay Later with Afterpay)