Shipping & Returns
Shipping Policy
Processing Times
Orders are processed within 1-3 business days (excluding weekends and holidays).
Personalized or custom-made items may take additional time, which will be specified on the product page.
Shipping Rates & Delivery Times
Standard Shipping: Estimated delivery within 3-5 business days.
Express Shipping: Estimated delivery within 1-3 business days.
Free shipping is available for orders over $100
Shipping Locations
We currently ship Australia wide.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery status.
Delays & Issues
Delivery times are estimates and may be affected by factors beyond our control (e.g., weather, carrier delays).
If your package is delayed or missing, please contact us and we will assist you.
Shipping Address
Please ensure your shipping address is accurate at checkout. We are not responsible for items delivered to incorrect addresses provided by the customer.
Thank you for supporting our business! 💕
Return & Exchange Policy
Eligibility for Returns
Items can be returned within 7 days of receiving your order.
Products must be unused, in their original condition, and in the original packaging.
Personalized or custom-made items are non-returnable unless defective or damaged.
How to Request a Return
Contact us with your order number and reason for return.
Once approved, we’ll provide return instructions and the return shipping address.
Ship the item back to us within 7 days of approval.
Return Shipping
Return shipping costs are the customer’s responsibility unless the item is defective or we made an error.
We recommend using a trackable shipping method to ensure the item reaches us safely.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 10 business days.
Exchanges
Exchanges are accepted for items of equal value (subject to stock availability).
To exchange an item, follow the return steps above and specify the item you'd like in exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days with photos of the issue. We will replace the item or issue a refund at no additional cost.
Non-Returnable Items
Personalized or custom-made products.
Sale or clearance items.
Digital downloads or gift cards.
If you have any questions about our Returns & Exchanges policy, please reach out to us.
We appreciate your support and look forward to serving you! 💕